Help

The BlueDiamond mobile app uses Bluetooth technology to access facilities with a mobile phone. Readers within range appear on the phone, with the closest reader listed at the bottom of the screen. When a reader is selected, and the credential is sent, the reader identifies if the credential should be granted access. If access is granted, the door unlocks. Unlocking the door is not based on sending the credential; it is based on the user access level.

The BlueDiamond mobile app preserves credentials on the phone for the reader when accessing facilities.

Authorization Code

When credentials are issued, an email is sent with instructions for obtaining the BlueDiamond mobile app and the required authorization code. The authorization code is a one-time code that identifies and authorizes the mobile device. Do not delete this email.

Install the BlueDiamond Mobile App

Install the BlueDiamond mobile app from the Apple App Store or from the Google Play Store. Once installed, launch the app.
Review the terms of the EULA and the Data Privacy Agreement. To proceed, agree to the terms by selecting the check boxes.
Select the Received authorization code in email option (do not select the option to verify using phone number).
Enter the URL provided in the Server URL field.
Enter the authorization code provided in the email.

If needed, view the "Welcome" tutorial.

Use the BlueDiamond Mobile App

Once activated, your phone scans for any nearby readers. The reader highlighted in blue is typically the reader closest in proximity or most frequently used.

With the BlueDiamond app running in the foreground, hold the phone about three inches away from the BlueDiamond reader in a portrait orientation.
While locked, hold the phone three inches away from reader in a portrait orientation.
Tap the unlock icon to send the credential to the highlighted reader or
Select another reader by tapping on its name from the list, and then tap the unlock icon to send the credential.

Note

When a credential is successfully sent to the reader, the message “Credential Sent” is displayed. Badge rejection may still occur based on the access configuration.

If the first activation code is lost, or if using a new mobile phone, reactivate your credential. Contact the support administrator using the information on the Credentials window to receive another activation code.

Refer to the help section in the BlueDiamond mobile app for detailed feature information and instructions when using this app.

Hints and Tips

Ensure Bluetooth and the Location Services feature are enabled on the phone.
The mobile data connection and foreground services must be running.
Background services (a setting in the BlueDiamond mobile app) must be enabled to use the Phone as a Badge and Pathways features.
The Phone as a Badge feature must be registered when the phone is less than 1 meter (3.2 feet) distance from the mobile reader.
If the distance between mobile readers is less than 2 meters (6.5 feet) apart, credentials may be sent to the incorrect reader. Adjust the sensitivity using the Preferences feature. registered in too close of a distance from the reader. If the reader is registered too closely, re-register the Phone as a Badge allowing for more distance from the reader. Ensure you have a mobile connection, sync the BlueDiamond mobile app.
The BlueDiamond mobile app uses a "Shake to Open" method for turnstile readers that are defined with "xx" before and after the friendly name of the turnstile reader (for example xx<ReaderName>xx.)
If iBeacon is used, an administrator or technician must commission readers with iBeacon UUID and the measured power output. Complete this process first and then assign using the BlueDiamond Toolkit with version 2.1.2.287 and the latest version of Bluetooth broker firmware. To identify your firmware version, note the time it takes to send a mobile credential; 3-4 seconds is DK2.0, if around 1 second then it is the new Firmware, DK2.5.