Reconnecting an account restores the synchronization of cardholder data and events between the account and OnGuard.

1. On the Accounts page, select an account to open the Account details pane.

2. Select Reconnect Account.

3. Enter the API key that was used to initially connect this account.

4. Select Reconnect.

In the Connection Status column, the account now shows as connected.

_{© 2026 Honeywell International Inc. All Rights Reserved.}