Email Notifications

Configure email notifications to alert users of significant events in the system.

Up to 500 email notifications per month are allowed. Email notifications can be upgraded on the Marketplace page.

Email notifications based on the rules configured on this page are billed. System emails (such as emails used for registering users, issuing mobile credentials or PINs) are not billed and do not require a license.

From the sidebar, select Configuration, then Email Notifications.
Select Add a Rule to add a new rule, or choose a rule to edit it.
On the rule details screen, enter a Name.
If the rule should not apply to delayed events, select to Ignore Delayed Events.
A delayed event has a difference between the time the event actually occurred and the time it was reported (greater than one minute). For more information, see Events.
When the rule is first created, Active is selected by default. While active, notifications will be emailed. To stop email notifications, select the toggle to switch it off .
Under Conditions, define events that will trigger email notifications. Select Add Condition. On the Condition screen, configure the options:
1. Event Condition - By default, Any Event (No filter) is selected. To use this filter, choose Select Event Type or Select Severity.
  1. Event Type - This field appears with Select Event Type. To specify an event type, start typing in the field to search for the event. Select the check box to choose the event. Multiple event types can be selected so that this filter complies with the conditions when any of the selected events occur.
  2. Severity - This field appears with Select Severity. Select the check box to choose the event severity. Multiple event severities can be selected so that this filter complies with the conditions when any events occur with the selected severity.
2. People - By default, there is no filter. To filter by people for this rule, select this option. Then select the people on the Filter People screen. There is a maximum limit of 20 people. Select Done. This filter complies with the conditions when any of the selected people are associated with the event.
3. Spaces - By default, there is no filter. To filter by spaces for this rule, select this option. Then select the spaces on the Filter Spaces screen. There is a maximum limit of 20 spaces. Select Done. This filter complies with the conditions when any of the selected spaces are associated with the event.
4. Devices - By default, there is no filter. To filter by a device for this rule, select this option. Then select the device on the Filter Devices screen. There is a maximum limit of 20 devices. Select Done. This filter complies with the conditions when any of the selected devices are associated with the event.
5. Schedules - By default, there is no filter; the schedule is set to Always. To filter by a schedule for this rule, select this option. Then select a schedule. Select Done. Only one schedule can be applied and it will be converted to the time zone configured in the System Access.
  Select Save.
Under Email Notification, enter the details of the email.
1. Email Recipients - Enter the email addresses for whom the notifications should be sent. There is a maximum limit of 20 email recipients. Use a comma or semicolon to separate multiple recipients.
2. Subject Line - Enter a custom subject for the email. If this field is left blank, the name of the rule will be used as the subject.
3. Message - Enter a custom message for the email. If this field is left blank, a default message is used.
Select Save.

If the rule is active, a notification will be emailed when all conditions have been met.

The email notification will be sent in the language and locale of the user configuring the rule.

As the number of sent emails approaches the limit (depending on the license option), usage warnings will appear on the dashboard and event feed. If the usage reaches 100%, email notifications will no longer be sent. Email notification service will resume at the start of the next billing cycle, or contact your VAR for a different license option to ensure uninterrupted service.

Training videos:

Unsubscribing

Every email contains a link to unsubscribe. A recipient may unsubscribe from email notifications for a single rule or from all email notification rules.

When an email recipient unsubscribes, their email address is removed from the Email Recipients list. If all email recipients have unsubscribed from an email notification rule, the rule will automatically become inactive.