PINs can only be reset by people with permission to manage credentials. (See Roles.)

  1. Select the person to open their details screen.
  2. Under PIN, select PIN Assigned, and then Reset PINThe system automatically generates a new random PIN.
    1. Use generated PIN is selected by default. Leave it selected to use the generated PIN for the person.
    2. Otherwise, deselect Use generated PIN, and then enter the PIN manually.
  3. Email PIN is selected by default to indicate that the PIN is to be sent to the person. If the PIN should not be sent, deselect Email PIN.
    1. If the person already has an email address, it can be used to send the PIN. Otherwise, enter an email address. To save the new email address, select Save this email for this person's record.
  4. Select Add to issue the new PIN, and then Save to save the change to the person's details.

Related Topic

Issue a PIN to a person




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