Users may reset their own multi-factor authentication (MFA) on the User Preferences screen. If the user is unable to do so and needs to have their MFA reset, this may be done by an administrator on the person details screen.
From the sidebar, select People. The People list is displayed.
Choose the person to view their information.
Under their role, select the Reset MFA button next to Multi-Factor Authentication.
Select Reset to confirm resetting MFA for this person, or Cancel to leave the MFA as configured.
Related Information
Multi-factor Authentication (MFA)
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