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Video streaming and video downloads use a metered connection and may affect the system operating costs. Contact your VAR for more information.

The cloud video data is limited to 1 GB of free data monthly for each camera configured in the system. If additional data is required, the video data limit can be upgraded on the Marketplace page.

Select the camera on the Devices page to view video.

From the sidebar, select Devices.
Above the devices list, select the recorder to which the camera is connected.
Select the camera from the list. The Camera details screen displays the information and video for that camera.

Alternatively, if an event is accompanied by video, it may be viewed from the Events page.

From the sidebar, select Events. A video icon indicates that the event is accompanied by video.
There are two ways to view the video:
- Select next to the event to choose a camera. The Camera details screen displays the video for that camera based on the time of the event.
- Select the event to view the event details. The Camera details screen displays the video for that camera based on the time of the event.

The ability to view live or recorded video is based on the availability of video on the recorder and user permissions set by the role assigned.

As the video usage approaches the limit (depending on the license option), usage warnings will appear on the dashboard and event feed. If the usage reaches 100%, video cloud streaming and downloads will no longer be allowed. Video service will resume at the beginning of the next billing cycle, or contact your VAR for a different license option to ensure uninterrupted service.

Video Quality

Live video can be streamed in high quality or low quality resolution. Lower quality video may be appropriate if there are concerns about limited bandwidth.

To change the quality of the resolution while viewing video, select the drop-down in the upper right corner while viewing. For the Quality, select Full or Low.

Playback of recorded video is only available in full/high quality because the system records video in full quality resolution.

Video Controls

Hover over the video screen to view the video controls.
To continuously display the controls overlaid over the video, select the pushpin icon.
Note: On small screens, pinning is not available.
To view video in full-screen mode, select the activate full-screen mode button . Select the button again to deactivate full-screen mode. Alternatively, double-click or tap twice.
Use the timeline scrubber by selecting the current location in the timeline and dragging it to seek a particular point in the video.
Select pause to stop and view a frame of the video.
Select play to resume the video playback.

Take a Snapshot

A snapshot can be taken of live or recorded video. To take a snapshot, select the snapshot button . A JPEG (.jpg) file is downloaded to the local hard drive.

View Live Video

Select the video camera button to view live video. Live video playback status and local time are displayed above the timeline.

Digital Zoom

Digital zoom provides the ability to zoom in or out of an image on recorded video and live video, even from a camera that does not support optical zoom.

Enter digital zoom mode by selecting the magnifying glass . Use the zoom in (+) and zoom out (-) buttons next to the zoom level, or use the mouse scroll wheel (if the setting is configured in the operating system). When zoomed in, select and hold to move the image in any direction. To exit digital zoom mode, select the “X” in the upper-left corner.

Timeline Zoom

Timeline zoom provides the ability to view the timeline in set intervals from 30 seconds to 12 hours.

Select the plus (+) and minus (-) buttons at the ends of the timeline to increase or decrease the timeline range. Time increments are 30 seconds, 5 minutes, 10 minutes, 30 minutes, 2 hours, and 12 hours. The increase (+) and decrease (-) buttons are disabled at the lower limit (30 seconds) and the upper limit (12 hours) respectively.

View Recorded Video

Recorded video can be viewed forward, or frame-by-frame in either direction. Recorded video playback status is indicated above the center of the timeline for the following conditions:

No video
Playing recorded video
Paused

To return to live video, select the video camera button.

Frame-by-frame Video

View the next or previous frame (sometimes known as step forward or back) of video. To use the frame-by-frame controls, select the pause button.

Select the forward button to advance the video one frame forward and view the next recorded video frame.

Select the reverse button to rewind the video one frame backward and view the previous recorded video frame.

When viewing frame-by-frame video in reverse, the intervals are limited to advancing through i-frames only. Forward frame-by-frame video advances through all the individual frames.

Video Playback Speed

The video playback speed button displays the current speed at which video is being shown. The default playback speed for video is 1x. Slow down or speed up the rate at which video is played by selecting the playback speed button to display the video speed options. The playback speed options are .25x (slower), .5x (slow), 1x (normal speed), 2x (fast), 5x (faster), or 10x (fastest).

Instant Rewind

Select to play recorded video 30 seconds prior to the current time.

Jump to Time

Select Jump to Time to specify the date and time of the video to be viewed. Recorded video is displayed beginning at the specified time if available. Selecting a date or time that precedes all recorded video (or a time that falls inside a gap in the recording) will display the next available video segment. Use the time stamp displayed above the timeline to verify the date and time of the video.

Training video: View Live and Recorded Video