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Devices are installed on-premises to manage physical facilities. For more information about installing devices, refer to Hardware Installation Reference. All the devices used to control or monitor spaces are listed with their details on the Devices page.

Access Control

First, a gateway needs to be configured for the devices. An Elements video recorder (EVR) may also be used for access control devices.

Configure a gateway or configure a recorder.

Configure the Gateway's Devices

After the gateway or EVR is configured, add and configure the access control devices.

Repeat this procedure to add more devices.

When access controllers and reader interfaces are added, the system automatically includes available reader, input, and output slots for them based on the number of readers, inputs, and outputs supported.

Changing the number of readers, regardless of their online or offline status, may affect the system operating costs. Contact your VAR for more information.

Video

A video recorder needs to be configured before any other video devices are added.

Configure a recorder, gateway, or multi-imager.
After the recorder is configured, add cameras.

Device Status and Alerts

On the Devices page, the Type column displays the name of the devices.

Device icons indicate the device type:

Device type
	Denotes an access controller
	Denotes a reader interface
	Denotes a reader
	Denotes an elevator reader
	Denotes a reader auxiliary input
	Denotes a reader auxiliary output
	Denotes a camera

Device connection icons indicate the communication status of each device:

Device connection status
	Online - Connected to the device. When a device is online. Indicates when a “stateful” device, such as an OSDP reader, is online. (Stateful device status is also shown when these devices are in link mode, offline, or unable to communicate.)
	Offline - Unable to connect to the device. When a device is offline, the status of all downstream devices will be shown as "Communication Error". When a gateway is offline, disconnected, or experiencing poor network conditions: "Quick" commands (like temporary door unlocks, reader mode overrides, or firmware updates) that fail to make it to the gateway within 60 seconds may not complete. (These failures are reported in the event feed.) Configuration changes (like access assignments and changes or device configurations) will be queued up for the gateway for up to 12 hours. During this time, if the gateway comes back online, the configuration settings will be synchronized automatically. There may be a difference between the time an event actually occurs and the time it is reported. This gap in time is indicated on the Events page.
	Communication Error - Unable to communicate with the device.
	Initializing - The device is performing an initialization process. Initialization occurs when a new gateway or recorder is installed, or after a gateway or recorder is deleted and then re-added. The initialization process takes about five minutes.
	Not Configured - The gateway or recorder has an invalid or missing System ID. The device was added in the software but the physical device is not configured yet. Configured - The reader's auxiliary input or output is configured.
	Link Mode - The ODSP reader is attempting to establish an encrypted connection on the secure channel.
	Activated - The auxiliary output is currently energized. For example, a panic button is pressed or an outdoor flood light is turned on. Active - The auxiliary input is currently energized. An alarm is reported from the input.
	Deactivated - The auxiliary output is currently deactivated. For example, a siren is turned off. Inactive - The auxiliary input is not currently active. No alarms are reported from the input.

The (Issues) column will show a warning icon for devices that need attention. Mousing over the icon provides more information about the issue. Selecting the icon opens the device details screen.

Device alerts

Indicates some type of warning for a device. For example:

The firmware for an access controller needs to be updated. See Firmware updates.
A gateway needs to be synchronized. When a gateway is offline for more than 12 hours, and has pending configuration changes, it enters a "synchronization required" state that requires manual intervention. See Gateway synchronization.